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Introduction - General Conditions:

The present general conditions of sale, which are likely to be modified from time to time, apply to all our services, directly or indirectly online, via mobile devices, by e-mail or telephone. By accessing our website (mobile) or any other application via a platform (hereinafter referred to collectively as the "Platform"), and / or by making a reservation, you declare that you have read these general conditions of use. and our privacy policy, understand the scope and accept them.

The present pages, their content and their infrastructure, are provided by the Châtellerie Schoebeque and the online booking service provided by O clock via this website owned and managed by Châtellerie Schoebeque. They are available to you solely for personal and non-commercial use (B2C), which remains subject to the terms and conditions set out below. Please note that Rates are based on booking platforms.


1. Definitions :

"Us" or "our / our" refers to the Châtellerie Schoebeque, a private limited company registered in France at this address: 32 rue Maréchal Foch 59670 CASSEL. "Platform" means the website (mobile) and the application on which the Ancillary Services are available, managed and operated by Châtellerie de Schoebeque. "Travel" means the various travel products and services that you can order, acquire, buy, pay, rent, book, associate or consume at the Schoebeque Châtellerie. "Travel Service" means the ordering service, via the extranet entrusted to the customer for the purchase, payment (facility) or online booking of the various products and services offered or made available from time to time by the Chatellerie de Schoebeque "Reservation" means the order, purchase, payment or reservation of a night or a service.

2. Scope and definition of our service Through this Platform, we provide an online portal through which the hotel's travel booking can offer its products and services to the order, purchase, reservation or employment, as part of their business scope (eg, B2B or B2C), and through which visitors to the Platform can view, search for relevant products and services, place an order, book or make a purchase or payment.

By using the Service you enter into a direct contractual relationship with us by performing an act of purchase or a reservation or purchasing a product or service (if any). From the moment you make a Reservation or Purchase, we act as a Supplier and send you a confirmation e-mail on our behalf.

Although we strive to provide high quality in our travel explanations and products / services, we can not guarantee the accuracy, precision or completeness of the information, and we can not be held responsible for any errors ( manifest error or typographical error) or interruption of service (due to a technical failure, whether temporary or partial or whether it is a failure, repair, update, improvement or maintenance of our Platform or other), any inaccurate or erroneous information, or any lack of information.

Our Travel Service is only available for private and non-commercial use. You may not resell, use, copy, monitor (for example, by an indexing robot or screenshots), view, download, reproduce or make deep links to any content or any information, reservation, software, ticket and / or any products or services available on our Platform in the context of a commercial or competitive activity or objective.


3. Tariffs, barred tariffs and "We adjust our rates! "

The rates offered online on our official website are the best rates available. All rates shown for your stay include VAT, sales taxes (subject to change), unless otherwise stated on our Platform or on the booking confirmation email. The rates of the services are indicated by person or by group and are subject to validity or expiry as specified on the services, if any. Applicable fees and taxes (including tourist / tourist tax) may be charged by the Schoebeque Châtellerie in case of no show or cancellation. Identical rates are available on other distributors on certain dates for a given stay, product or service. However, these identical fares offered by travel distributors are subject to specific conditions and restrictions, in particular as regards cancellation and non-refund conditions. Please read the product, service or booking information carefully to review the terms and conditions before making your reservation. The crossed out tariff indicated for the accommodation or the services is the highest rate that we practice, during this period. Obvious errors (including typographical errors) are not enforceable. All special offers and promotions are indicated as such. If they are not indicated as such, you can not claim any rights in case of manifest error.

For events, the rate and availability can not be guaranteed more than 15 days after issue of the quote.


4. Confidentiality of information and cookies

We respect your personal information. Please see our Privacy and Cookies page for more information.


5. Credit card

If applicable and available, certain conditions provide the possibility that the Reservations are paid (in whole or in part, depending on the payment terms chosen by the customer) through secure payment methods Secure Distance selling (to the extent of the proposed offer). by your bank). Payment is made securely from your credit / debit card or bank account through a third-party payment processor. Any payment we manage for you is in each case the final payment of the due price of the payment. reservation (or part of it) on your behalf for the corresponding product or service and you will not be able to claim the refund.

For certain (non-refundable) rates or special offers, please note that we reserve the right to charge your credit card and therefore a pre-authorization of your credit card or a deduction of a certain amount (sometimes without possibility of refund) on this same card when booking travel. Before making your Travel Booking, please consult the details (of the reservation) of the product or service of your choice to take note of such conditions. You will not be able to request a refund of any valid or authorized charge on your credit card including pre-paid rates, no-shows and paid cancellations. In the event of fraudulent use of your credit card or unauthorized use of your credit card by third parties, most banks and credit card companies cover the risk and assume all costs resulting from such fraud or unauthorized use, minus any deductible (usually EUR 50 or the equivalent in your local currency). If your bank or credit card company charges this excess as a result of an unauthorized transaction resulting from a reservation made on our Platform, we will reimburse you this excess amount up to an amount of up to EUR 50.

In order for us to make your compensation, make sure you have informed your bank or credit card company of this fraud or unauthorized use (in accordance with their policies and procedures of information) and please contact us immediately by e -mail ( Please indicate "fraudulent use of a credit card" in the subject line of your e-mail and provide proof of the franchise (eg a copy of the terms and conditions of the bank). This compensation applies only to bookings made by credit card on the secure server of our site, and if the unauthorized use of your credit card results from an error or negligence on our part and not from a mistake of error. your part when using the said secure server.


6. Prepayment, cancellation, no-show and important information : 

By making a Reservation, you acknowledge having read and accepted the cancellation and no show conditions, as well as any additional conditions (of service) that may apply to your Travel (including important information and house rules). and appointments of care), including for services rendered and / or products offered. The relevant general conditions (sale / purchase / use / transport) are also recalled during the booking process and in the confirmation e-mail or ticket (if any). Please note that some rates, fees or special offers do not allow you to cancel and / or modify the booking and / or claim a refund. Applicable tourist taxes may be levied by the Travel Supplier even in the event of no show or paid cancellation.

We are therefore invited to read the details (of the reservation) of the product or service of your choice, to be aware of the conditions before making your reservation. Travel reservations requiring a deposit or prepayment (total or partial) may be canceled (without warning or notice of default prior) if the amount or amounts (or balances) requested are not received in full on the date of payment agreed , depending on the terms of payment and the corresponding booking. The cancellation and prepayment policies vary according to your booking of each trip. You will be responsible for any late payment, any bank details, credit card or debit card, any invalid credit / debit card or any insufficient funds and can not claim any refund of prepayment ( non-refundable) unless otherwise stated in the (pre) payment and cancellation conditions of your booking confirmation. If you wish to consult, modify or cancel your Travel Booking, please refer to the confirmation e-mail and follow the instructions therein. Please note that any cancellation may result in charges, in accordance with the Travel Provider cancellation, (pre) payment and no show conditions, and it is possible that the (pre) paid amounts will not be refunded. We advise you to carefully read these cancellation, (pre) payment and no show conditions before making your reservation and to make any future payments within the agreed time for the said reservation.

In case of late arrival on the day of check-in or check-in, please be sure to inform us in a timely manner / promptly to avoid cancellation of your Travel Booking and billing for non-arrival. presentation. Late arrival (after 22h) will result in over-billing of € 32 any late arrival is due. For events, of which the sheet of engagements has been signed, you will not be able to claim a refund / and / or a postponement (on another event) of any down payment as it is from the moment it has been poured.


7. Correspondence and communications (future)

By making a Travel Booking, you agree to receive (i) an e-mail that we can send you before your date of arrival at the establishment, which will contain information about your destination and offers relevant to your booking. Travel, an e-mail after your arrival to evaluate your experience and an e-mail that we can send you after the end of your stay in the establishment and that will invite you to fill out our customer feedback questionnaire. In order to finalize and guarantee your Travel Booking as it should be, you are required to use your correct e-mail address. We exclude all liability (and are not obliged to check) any invalid or misdirected e-mail address, phone number, credit card. Due to regular updates and changes in rates and availability, we can not guarantee availability or rates in case of no reservation.


8. Customer Comments

Only guests who have stayed in the property will be invited to leave a comment about it and give a note on certain aspects of their stay or may receive a request for evaluation during their stay. Comments (including those sent during your stay) may be (a) posted on our page for the sole purpose of informing (future) customers of (service) level and quality views at its sole discretion (for marketing or promotional purposes or to improve our services) on our Platform or on social networks, newsletters, special offers, applications or any other means used, managed or controlled by Chatellerie de Schoebeque. In order to constantly offer recent (and therefore relevant) comments, comments can only be left for a limited period (15 days) after the end of the stay and will also be posted for a limited period (48 months) after their publication. . Comments are displayed by default by date of posting. The ranking also takes other criteria into account, such as the language and the presence of text accompanying the note. The comment of a customer who writes [always] detailed and complete comments (called Scout) can be placed at the top. We allow ourselves to respond to a comment. We reserve the right to standardize, reject or remove any comment in our sole discretion if it violates our comment policy. We do not compensate or reward customers leaving a comment. The customer feedback questionnaire is considered a survey and, as such, it does not include any commercial offers, invitations or additional advertising. We are committed to monitoring our best and removing obscene comments or mentioning the name of a person or referring to stolen objects.

We do not accept any comments:

  • Containing obscene, discriminatory, sexually explicit or violent, hateful or threatening language

  • Mentioning full names or name insults addressed to staff

  • Promoting illegal activities (eg drugs, prostitution)

  • Mentioning websites, e-mails and / or addresses, phone numbers, bank details

  • Containing politically sensitive remarks


9. Limitation of liability

In accordance with the limits established in these general conditions of use except contrary national public order provision, we can only be held responsible if you have suffered, paid or suffered direct damages that can be attributed to a failure of our obligations in the framework of our services. These damages can be up to the total amount of the total cost of your booking, as indicated in the travel booking confirmation email, whether it is an isolated event or a series of related events. By uploading photos / images of our establishment on any digital medium (site, Facebook,, instagram, ...), you certify and guarantee to own the copyright of the photos / images and you accept that We use these uploaded photos / images on our (mobile) websites, apps, tools and promotional materials (online and offline) as we deem appropriate, at our discretion. You grant us a non-exclusive, universal, irrevocable, unconditional and perpetual right to use, reproduce, display, reproduce, distribute, communicate, sublicense and make available the photos / images when we will judge it, at its discretion, appropriate. By uploading these photos, the person who uploaded them accepts full moral and legal responsibility for any legal complaints made by any third party. The truthfulness, the validity and the right of use of all the downloaded photos / images are assumed by the person who made the download of the photo / image and are not our responsibility.

The person who uploaded the photos / images ensures that they do not contain any viruses, trojans or infected files and are not pornographic, illegal, obscene, insulting, reprehensible or inappropriate and do not infringe rights. any third party (intellectual property rights, copyright and the right to privacy). Any photo / image that does not meet the above criteria will not be published and / or may be deleted / deleted at any time without prior notice.


10. Applicable Laws, Jurisdiction and Dispute Resolution

These general conditions of use and the provision of our services are subject to and governed by French law. The original version of these terms and conditions of use was written in French before being translated into other languages. These in-house translations are provided solely as a courtesy and are not authoritative. In the event of a dispute about the content or the interpretation of these general conditions of use, or in case of inconsistency or difference between the French version and a translated version, the French version shall prevail and is authentic unless public policy provision contrary national. If any provision of these terms of use is or becomes invalid, non-binding or non-binding, you remain bound by all other provisions set forth in these terms. If this is the case, the invalid provisions must be applied unless otherwise provided by national public policy and you agree to comply with provisions that would have the same effect as invalid, non-binding or non-binding terms of these terms and conditions use.

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